Our Response to Covid 19

 Please feel free to email or call to inquire about an appointment.

Thank you for being patient with us as we navigate these uncharted waters. 

We have implemented some new protocols for our guests, they are as follows:


If you are experiencing any symptoms or have been around anyone who is sick to please cancel your appointment. As a safety precaution, we will have a touch-less thermometer to record your temperature as you enter. 


-You must wear a mask which fits around your ears to your appointment. In addition to keeping everyone safe and following state policy, this style of mask will help us to serve your needs better. 


-For our immune compromised guests, we are reserving the following times: Monday, Wednesday, and Friday 9am-11am. Please ask your stylist about this option. 


- Door policy: Our Water Street door will serve as an ENTRANCE ONLY and our Erie Blvd door will serve as an EXIT ONLY. We appreciate your compliance. 


-Please text/ call your stylist when you arrive and wait in your car until we confirm that your chair is ready. We appreciate your patience as wait times may be longer than usual as we adjust to our new routine.


- We will not have a lobby for guests at this time. Please come to your appointment alone, NO additional guests, including children will be permitted to attend your appointment with you.



“We are closely monitoring government policy changes, centers for disease control, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.”

© 2021 Element on Water

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